24/7 FixMe® remote support
Our FixMe® service is your direct access point to one of our expert engineers, via our specialist support software.
Tornado provides Invaluable support
Our reliable and expert FixMe® team is available at the touch of a button to assist with everything from impromptu training sessions and operational queries to remote diagnostics and repairs. In fact, right now, more than 400 automated storage machines benefit from our 24/7/365 support.
Our FixMe® team has over 60 years’ combined experience in remotely supporting our customers. We are hands-on with our solutions and are involved with servicing, installations and training throughout the year.
To this end, you will never find us addressing you from a script or find yourself hitting a wall with inexperienced first line support.
Fast, efficient, and reliable
Correspondence with our FixMe® engineers is direct, and in most cases initiated within seconds. On average, 80% of tickets are resolved within 10 minutes. With a remote-fix success rate consistently exceeding 98%, we are dedicated to minimising downtime, maintaining operational efficiency and maximising productivity.
We guarantee you will not benefit from a speedier or more accomplished remote support team with anybody else.
Dave, site supervisor, Reading
Fixme guys are fantastic, quick to respond and get us back up and working again in minimal time.
DID YOU KNOW…
Key benefits include…
Direct access to our expert FixMe® engineers at the touch of a button
Average response time of 40 seconds
80% of tickets resolved in less than 10 minutes; 40% in less than 3 minutes
Remote-fix success rate of 98% or higher
Reduced downtime and associated costs
Daily off-site backups for data security and protection
Automatic software updates
Logged machine data to provide tailored preventative maintenance visits
