service & support

The success of Tornado Storage Solutions does not rely only on the performance of its automated machines. It is also built on a commitment to long-term support and flexible service, to assist customers through every step of their Tornado experience. "It was not just about buying a piece of machinery, it was what do I get with the machine. I got the training, I got the development. Tornado Storage Solutions were also developing with our company,"commented a German store manager.

Tornado Storage Solutions offers professional training for its solutions and support with 24 hour backup in local languages worldwide. A team of dedicated country project managers keep a complete overview of each site. A remote support system and a 'fix me' solution have also been implemented to assist co-workers within seconds of a call, together with remote video links to optimise distance support.